Privacy Policy
INVICTUS Sport & Spine — Last updated: April 2026
Overview
INVICTUS Sport & Spine (ABN 42 693 618 825) is committed to protecting the privacy of our patients and website visitors. This policy explains what personal information we collect, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
We collect personal information in three contexts:
Via this website
If you submit an enquiry through our contact form, we collect your name, email address, phone number, and the contents of your message.
Via our booking system (Cliniko)
When you book an appointment, Cliniko collects your name, contact details, and clinical information relevant to your care. This includes health information, which is classified as sensitive information under the Privacy Act and is handled with a higher standard of protection.
Via analytics
We use Google Analytics 4 to collect anonymised data about how visitors use this website (pages visited, session duration, device type). This data does not identify you personally. You can opt out via Google’s opt-out tool.
Why we collect it
We collect personal information to:
- ×Respond to your enquiries
- ×Schedule and manage appointments
- ×Provide clinical assessment, treatment, and rehabilitation services
- ×Comply with legal and professional registration obligations
- ×Improve the quality of this website
We do not use your information for marketing without your consent.
How we store and protect it
Clinical and booking records are stored and managed through Cliniko, a healthcare-specific practice management platform. Cliniko is HIPAA-compliant and stores data on Australian servers. Website enquiry data is handled via Tally.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Who we share it with
We do not sell, rent, or trade your personal information. We may share information with:
- ×Cliniko — our practice management and booking platform
- ×Other treating practitioners — only where clinically relevant and with your knowledge
- ×Regulatory bodies — if required by law or professional obligation (e.g. AHPRA, Medicare)
We will not disclose your health information to third parties without your consent, except where required by law.
Accessing and correcting your information
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate. To do so, contact us at hello@invictussportspine.com.
We will respond to access or correction requests within 30 days.
Complaints
If you believe we have mishandled your personal information, please contact us directly at hello@invictussportspine.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be available at this URL. The date at the top of this page reflects the most recent update.